Service excellence

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Thursday, 09 February 2012 07:45

The Southern African Association for the Conference Industry (SAACI) will again be holding educational sessions during Meetings Africa.

This will be the third year that SAACI hosts the educational sessions at Meetings Africa.

As always, the topics to be discussed will be pertinent and thought-provoking. The sessions will take place on Tuesday, 28 February and Wednesday, 29 February from 08:00 to 10:00 in Committee Room 5, Level 4, Sandton Convention Centre.

The topics that will be addressed are:

28 February: Making a lasting impression through service excellence

29 February: The real impact of the meetings industry

These sessions can be attended at no charge and both SAACI and non-SAACI members are welcome.

Please register with Nicolette Segeel on  This e-mail address is being protected from spambots. You need JavaScript enabled to view it by providing your name and surname, company name, telephone number/s and e-mail address. Also indicate if you are a SAACI on non-SAACI member and on which day/s you will be attending.

At present, the programme is as follows:

THE REAL IMPACT OF THE MEETINGS INDUSTRY

08:00-08:30 Tea/coffee/pastries on arrival

08:30-08:50 International perspective (Europe)

08:50-09:10 National Convention Bureau

09:10-09:30 Grant Thornton - Tourism Business Index

09:30-10:00 Facilitated questions and answers

 

SERVICE EXCELLENCE

DELIVERY ON THE NATIONAL TOURISM SECTOR STRATEGY: DEPARTMENT OF TOURISM

08:00-08:30 Tea/coffee/pastries on arrival

08:30-08:50 Overview from Department of Tourism and how will this be delivered on

08:50-09:10 International perspective (USA)

09:10-09:30 The role of the industry

09:30-10:00 Facilitated questions & answers 

For further information, go to the SAACI website

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